Grundig 5-Year Guarantee
If you bought a Grundig appliance after 1st April 2017 (excluding Hair Care and Small Appliances) and registered it within 90 days of purchase by successfully completing the online registration form then the standard 3 year guarantee will be extended to 5 years, under the same terms and conditions, as detailed below.
From 1st July 2021, if you purchase any large freestanding Grundig appliance it will come with a standard 2-year guarantee, see 2-year guarantee section below for more details.
Standard 3-Year Guarantee Details
Note: 3-Year Guarantee excludes Hair Care and Small Appliances and from 1st July 2021 it also excludes large freestanding appliances.
Your new Grundig product is guaranteed against faulty materials, defective components or manufacturing defects. The guarantee starts from the date of original purchase of the product for a period of three (3) years unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing. If you have any questions about the guarantee on your product (including how long it is valid), please contact your retailer or our Call Centre on 0333 207 9920.
This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in addition to your statutory rights as a consumer. If you have any question about these rights, please contact the retailer from which you purchased the product. In certain circumstances, it is possible that your statutory rights may offer additional or higher levels of protection than those offered under the terms of this guarantee.
What is covered by this guarantee?
- Repairs to the product required as a result of faulty materials, defective components or manufacturing defects.
- Functional replacement parts to repair a product.
- The costs of a Grundig Approved Engineer to carry out the repair.
What is not covered?
- Transit and delivery damage.
- Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
- Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters and light bulbs.
- Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Grundig Approved Engineer (the “Engineer”).
- Installation or use of a product where such installation or use fails to meet the requirements contained in this guarantee or the User Instructions Booklet.
- Repairs to a product operated at any time on commercial or non-residential household premises (unless we have previously agreed to the installation environment).
This guarantee is limited to the cost of repairing the product. To the extent permitted by law, Beko plc (the “Manufacturer”) does not accept and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance with the expected standards. Such financial loss includes but is not limited to loss arising from:
- Time taken off work.
- Damaged food, clothing or other items.
- Meals taken at restaurants or from takeaways.
- General compensation for inconvenience.
- Your product is designed and built for domestic household use only.
- The guarantee will automatically be void if the product is installed or is used in commercial or non-residential domestic household premises, unless we have previously agreed to the installation environment.
- The product must be correctly installed, located and operated in accordance with the instructions contained in the User Instructions Booklet provided with your product.
- Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of repairing the product).
- Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland) registered gas installer.
- This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of Ireland.
- This guarantee is effective from the initial date of purchase of a new product from an authorised retailer and will be void if the product is resold.
- This guarantee does not apply to graded sales (where the product is purchased as a “second”)
- Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this guarantee. If you have any questions, please call our Call Centre on the number set out above.
- The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical or verbal abuse in the course of carrying out their duties.
- Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model, but when this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:
- You cannot provide evidence that your product is covered by this guarantee.
- Where a service call has been made and the engineer finds that there is no fault with your product.
- That your product has not been installed or operated in accordance with the User Instructions Booklet.
- That the fault was caused by something other than faulty materials, defective components or manufacturing defects.
- For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts, save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have jurisdiction.
2-Year Guarantee Details
Applies to Hair Care & Small Appliances and from 1st July 2021 it also applies to large freestanding appliances (excluding the below list which come with a standard 3 year guarantee which can be extended to 5 years by registering it within 90 days of purchase by successfully completing the online registration form):
GWN37430W, GWN38430W, GWN39430W, GWN48430CW, GWN48430CG, GWN49460CW, GWN410460CW, GWD38400CW, GWD38400CB, GTN27110GW, GTN28240GW, GTN38250MGCW, GTN38250MGCB, GTN38250MGCG, GTN38267GCW, GTN38250TGCW, GTN39250GCW, GNF11510W, GNF41620W, GNF41620G, GNF41821X, GNF41821B, GNF41825Z, GKN16910DG
Your appliance has the benefit of our manufacturer’s guarantee which covers the product for 24 months from the date of original purchase.
This gives you reassurance that if within that time, your appliance is proven to be defective because of either workmanship or materials, we will at our discretion either repair or replace your appliance.
The appliance must be correctly installed, located and operated in accordance with the instructions contained in the user manual. The guarantor disclaims any liability for accidental or consequential damage.
The Guarantee is subject to the following conditions:
- Documentary proof of the original purchase date is provided.
- The appliance has been installed and operated correctly in accordance with our operating and maintenance instructions.
- The appliance is used only on the electricity supply shown on the rating plate.
- The appliance has only been used for normal domestic purposes.
- The appliance has not been altered, serviced, dismantled or otherwise interfered with by any person.
- The appliance is used in the United Kingdom or the Republic of Ireland.
- Any parts removed during repair work or any product that has been replaced becomes our property.
- The guarantee is not transferrable if the product is resold.
The Guarantee does not cover:
- Transit, installation or delivery damage.
- Accidental damage.
- Misuse or abuse.
- Replacement of any consumable item or accessories. These include but are not limited to: plugs, cables, light bulbs, knobs, filters and flaps.
- Repairs or replacements required as a result of unauthorised repairs or inexpert installation that fails to meet the requirements contained in the user guide or instruction book.
- Repairs to products used in commercial or non-residential household premises.
10-year Grundig Eco-Inverter Motor Guarantee Details
This relates to a 10-year guarantee on the eco-inverter motor of selected Grundig products.
In order to activate this 10 year guarantee you MUST register the appliance within 90 days of the original purchase date. You can register by visiting grundig.co.uk/register and following the online instructions.
Your Grundig appliance will come with either a standard 2 (two), 3 (three) or 5 (five) year parts and labour guarantee. The eco-inverter guarantee is only effective after the expiration of the standard manufacturer’s guarantee.
- If you purchase a product with a 2-year warranty you will then receive an extra eight years parts warranty on the eco-inverter motor.
- If you purchase a product with a 3-year warranty you will then receive an extra seven years parts warranty on the eco-inverter motor.
- If you purchase a product with a 5-year warranty you will then receive an extra five years parts warranty on the eco-inverter motor.
To make a claim against your extra Grundig Eco-Inverter Motor Warranty (the “Guarantee”), all customer and product details must be registered with Beko plc using the procedure outlined below.
- It is valid for the Eco-Inverter motors of selected washing machines, washer-dryers, dryers and dishwashers. It does not cover any labour charge or any other components of the product. See Para 13 below for model numbers. In addition, it is only valid for one replacement of the Eco-Inverter motor during the extra 5, 7 or 8 year warranty period.
- To activate your guarantee, you MUST register your appliance within 90 days of the original purchase date, by visiting our product registration page.
- Customers will receive a unique reference code as proof of guarantee validation by email or post which must be quoted at the time of a claim being made.
- Any repair/replacement of the Eco-Inverter motor must only be carried out by an authorised Grundig Service Agent (the “Service Agent”).
- Labour for the replacement / repair of the Eco-Inverter motor is not included in this guarantee and is chargeable directly by the Service Agent.
- Any additional components fitted to the product at any time will not be covered by this guarantee and will be chargeable directly by the Service Agent.
- The guarantee is not transferable and cannot be exchanged for cash.
- There are no alternative or additional offers to this Guarantee.
- The guarantee is exclusive of the manufacturer's two (2), three (3) or five (5) year guarantee
- The Terms and Conditions shown above are in addition to the standard terms and conditions of your Grundig product guarantee. Please read and refer to such Terms and Conditions when making any claim.
- We may use the information you provide for marketing purposes and to analyse your purchasing preferences. We may keep your information for a reasonable period for these purposes in accordance with the applicable Data Protection Laws and Regulations. You can opt out in during the registration process. Further details are available at http://www.grundig.co.uk/cookie-and-privacy.
- These Terms and Conditions are governed by the laws of England and Wales; manufacturer - Beko plc, Beko House, 1 Greenhill Crescent, Watford, WD18 8QU, Company Registration Number: 02415578.
- This Eco-Inverter Motor warranty only applies to the following Grundig models: GNF41620B, GNF41620G, GNF41620W, GNF41821B, GNF41821W, GNF41821X, GNF41822X, GNF41823X, GNF41825Z, GNF51030HB, GNV22620, GNV41830, GNV41922, GNV42920H, GSF41820B, GSV41820, GSV41921, GWDI854, GWN37430W, GWN38430W, GWN39430W, GWN410460CW, GWN410460CW, GWN48430CB, GWN48430CG, GWN48430CW, GWN49460CB, GWN49460CB, GWN49460CB, GWN49460CW, GWN59650CHB, GW75843TW, GW75942TW, GW75942TG, GW78941FW, GW78941FG, GW75962TW, GW751042TW, GW781041FW, GWI38431, GWDE18400W, GD7510644UW, GWDI8541, GWDI8542, GNFP4630DWW, GNFP4630DWX, GNFP5540DWA, GSV41620, GNV22620, GNV41830, GNVP4630DW
How To Obtain Service
Please keep your purchase receipt or other proof of purchase in a safe place; you will need to have it should the product require attention under guarantee.
It will be useful if you complete the details below, as it will help us assist you when requesting service (the model number is printed on the Instruction Booklet and the serial number is printed on the Rating Label affixed to the appliance). Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for under guarantee service.
The area around the product must be easily accessible to the Engineer without the need for cabinets or furniture being removed.
The product must be easily accessible to the Engineer around the entire appliance without the need for cabinets or furniture being removed.
It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.
Date of purchase:
For service under guarantee simply telephone the appropriate number below:
UK Mainland & Northern Ireland 0333 207 9920 Calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply, check your provider's tariff guide
Republic of Ireland: 01 691 0203
Register your appliance at: grundig.co.uk/support/register
Before requesting service please check the troubleshooting guide in the Operating Instructions as a charge may be levied where no fault is found even though your product may still be under guarantee.
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee agreement document, otherwise please call the appropriate number above where service can be obtained at a charge.
Should you experience any difficulty in obtaining service contact the Grundig Customer Helpline on Tel: 0333 207 9920 or e-mail: [email protected]
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Herts, WD18 8QU. Beko plc is registered in England and Wales with company registration number 02415578.